Cancel/Change Order

Last Updated: May 7, 2025

Welcome to Fkeeper. At Fkeeper, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the procedures, conditions, timelines, and limitations regarding order cancellations and order modification requests.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Overview

Fkeeper strives to process orders quickly and efficiently to ensure timely delivery of dresses, handbags, shoes, and fashion accessories. Because orders move into fulfillment shortly after they are placed, cancellation or modification requests must be submitted as soon as possible.

While we will make reasonable efforts to accommodate requests, cancellations and changes cannot always be guaranteed once order processing has begun.

2. Cancellation Eligibility

Customers may request an order cancellation before the order enters processing or shipment preparation.

Cancellation requests are generally eligible when:

• The order has not been processed
• The shipping label has not been created
• The order has not been transferred to the carrier
• Inventory allocation has not been finalized

Once fulfillment begins, cancellation may no longer be possible.

3. Cancellation Request Timeline

Customers are encouraged to contact our support team immediately after placing an order if changes are required.

4. How to Request a Cancellation

To request an order cancellation, customers should contact our support team with the following information:

Required Information

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Contact Information

Store Name: Fkeeper
Email: support@fkeeper.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our support team will review the request and confirm whether cancellation is still possible.

5. Order Change Requests

Customers may request modifications to an existing order before fulfillment begins.

Possible order changes may include:

• Shipping address updates
• Name corrections
• Product size changes
• Color or style adjustments
• Quantity modifications

All requested modifications are subject to:

• Inventory availability
• Processing status
• Operational limitations

Fkeeper cannot guarantee that all change requests can be completed successfully.

6. Shipping Address Changes

Customers are responsible for ensuring shipping information is accurate at checkout.

If an address change is required, please contact us immediately.

Address changes may not be possible if:

• The order has already shipped
• Carrier processing has begun
• Shipping documentation has been finalized

Fkeeper is not responsible for delivery issues caused by incorrect addresses submitted by customers during checkout.

7. Orders Already Shipped

Once an order has been shipped, it can no longer be canceled.

If you no longer want the item after shipment:

• You may request a return after delivery in accordance with our Return & Refund Policy
• Return eligibility conditions will apply

Shipping charges associated with completed shipments may not be refundable unless otherwise required by law.

8. Refunds for Approved Cancellations

If a cancellation request is approved before shipment, customers will receive a refund to the original payment method.

Refund Timeline

Actual refund posting times may vary depending on:

• Payment provider
• Banking institution
• Credit card issuer
• Payment processing systems

9. Non-Cancelable Situations

Cancellation requests may be denied if:

• The order has already entered fulfillment
• The package has shipped
• Inventory allocation is complete
• Fraud prevention review is active
• The product is custom or personalized
• Operational processing has advanced beyond cancellation capability

In such cases, customers may still qualify for returns after delivery according to applicable return policies.

10. Duplicate Orders

If a customer accidentally places duplicate orders, they should contact us immediately.

We will make reasonable efforts to:

• Cancel duplicate transactions
• Prevent duplicate shipment
• Process refunds where applicable

Duplicate order resolution depends on how quickly the issue is reported relative to fulfillment status.

11. Fraud Prevention and Verification

To protect customers and maintain secure transactions, some orders may undergo additional verification before processing.

This may include:

• Payment authorization checks
• Billing verification
• Identity confirmation
• Fraud screening

Orders flagged for verification may experience temporary processing delays.

Fkeeper reserves the right to:

• Delay fulfillment
• Request additional documentation
• Cancel suspicious transactions

12. Promotional and Discount Orders

If an order modification affects:

• Promotional pricing
• Coupon eligibility
• Bundle offers
• Limited-time discounts

The adjusted order total may change accordingly.

Promotions that expire before modification processing may no longer apply to updated orders.

13. High-Volume and Peak Season Processing

During periods of increased order volume, including:

• Holidays
• Major promotions
• Seasonal sales
• New collection launches

Orders may move into fulfillment more rapidly, reducing the available window for cancellations or changes.

Customers are encouraged to review orders carefully before submitting payment during peak shopping periods.

14. Refused Deliveries

If a customer refuses delivery of a shipped package:

• The package may be returned to sender
• Return shipping costs may apply
• Original shipping charges may not be refundable

Refund eligibility will depend on the condition of the returned package and applicable policy terms.

15. International Orders

International orders may have additional limitations regarding:

• Address changes
• Carrier rerouting
• Customs processing
• Cancellation timing

Once international shipments enter customs or export processing, changes may no longer be possible.

Customers remain responsible for complying with local import requirements.

16. Communication Responsibilities

Customers are responsible for monitoring:

• Order confirmation emails
• Shipment notifications
• Customer support communications

Failure to respond promptly to verification or clarification requests may affect cancellation or modification eligibility.

17. Limitation of Liability

Fkeeper is not responsible for:

• Delays caused by late cancellation requests
• Carrier processing delays
• Incorrect customer information
• Failed address updates after shipment
• Losses resulting from unauthorized account activity

Customers are encouraged to verify all order details carefully before checkout.

18. Policy Updates

Fkeeper reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website after policy updates constitutes acceptance of the revised policy.

19. Contact Information

If you need assistance with an order cancellation or modification request, please contact us as soon as possible.

Fkeeper Customer Support

Email: support@fkeeper.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: Fkeeper

Our support team will make reasonable efforts to assist customers promptly and professionally regarding eligible order changes or cancellations.