Shipping & Delivery

Last Updated: May 7, 2025

Welcome to Fkeeper. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery methods, tracking updates, shipping costs, address accuracy, lost packages, and other shipping-related procedures for purchases made through Fkeeper.

By placing an order with Fkeeper, you agree to the terms outlined in this Shipping Policy. We encourage customers to review this page carefully before completing a purchase.

1. Overview

Fkeeper specializes in fashion products including dresses, handbags, shoes, and related accessories. We are committed to providing reliable shipping services, transparent delivery expectations, and accurate tracking information for every order.

Our logistics network is designed to ensure orders are processed efficiently and delivered within the estimated timeframe provided below.

2. Shipping Coverage

Fkeeper currently ships to customers within the United States and selected international destinations where delivery services are available.

Shipping availability may vary depending on:

• Local carrier limitations
• Customs regulations
• Geographic accessibility
• Weather or operational disruptions

If shipping is unavailable to your location, you will be notified during checkout before payment is completed.

3. Order Processing Time

All orders placed on Fkeeper are subject to a handling and preparation period before shipment.

Handling Time

• Handling Time: 1 business day
• Processing Days: Monday through Friday
• Cut-Off Time: 5:00 PM EST

Orders submitted after the daily cut-off time will be processed on the following business day.

Orders placed on weekends or major holidays will begin processing on the next available business day.

4. Estimated Delivery Timeline

Delivery estimates are calculated based on business days and begin after order processing has been completed.

Please note that delivery estimates are not guaranteed and may vary depending on carrier operations, weather conditions, peak shopping seasons, or unforeseen logistical delays.

5. Shipping Cost

Fkeeper offers transparent flat-rate shipping pricing for all eligible orders.

The shipping charge will be displayed clearly during checkout before payment is finalized.

Additional duties, taxes, or customs charges may apply for international shipments depending on local regulations. These charges are the responsibility of the customer unless otherwise stated.

6. Delivery Carriers

Fkeeper works with trusted shipping partners to ensure dependable delivery service and shipment visibility.

Our primary delivery carriers include:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on:

• Delivery destination
• Package size or weight
• Carrier availability
• Operational efficiency

Fkeeper reserves the right to select the most appropriate carrier for each shipment.

7. Order Tracking

Once your order has been shipped, a shipment confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking details generally become active within 24–72 hours after the carrier receives the package.

Customers can use the provided tracking number to monitor:

• Shipment progress
• Transit updates
• Delivery attempts
• Final delivery confirmation

Please note:

• Tracking updates may occasionally experience delays during carrier processing.
• Some international destinations may have limited tracking visibility after customs clearance.

If you do not receive tracking information within a reasonable timeframe, please contact our support team for assistance.

8. Shipping Schedule

The following table outlines our operational shipping schedule.

Orders are not processed on:

• Sundays
• Federal holidays
• Carrier-observed holidays
• Severe weather closure days

9. Address Accuracy

Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• Postal code
• Phone number
• Email address

Incorrect or incomplete shipping details may result in:

• Delivery delays
• Returned packages
• Failed delivery attempts
• Additional shipping fees

Fkeeper is not responsible for packages delayed or lost due to incorrect address information provided by the customer.

10. Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately.

Address changes may only be possible if:

• The order has not yet been processed
• The shipment has not been transferred to the carrier

Once an order has been shipped, we may be unable to modify delivery details.

While we will make reasonable efforts to accommodate address correction requests, changes cannot be guaranteed after order confirmation.

11. Delivery Delays

Although we strive to meet all estimated delivery windows, certain circumstances may result in delays beyond our control.

Possible causes of shipping delays include:

• Severe weather conditions
• High seasonal shipping volume
• Carrier operational disruptions
• Customs inspections
• Incorrect address details
• Natural disasters
• Transportation interruptions
• Public emergencies

In such situations, delivery times may extend beyond the originally estimated timeframe.

Fkeeper appreciates your patience and understanding during unexpected logistical events.

12. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or missing, please contact us as soon as possible so we can assist with an investigation.

Before contacting support, we recommend:

1. Checking the tracking status
2. Confirming the shipping address
3. Looking around the delivery location
4. Checking with neighbors or building management
5. Waiting 24–48 hours for delayed carrier scans

If the package cannot be located, we will work with the shipping carrier to review the shipment status.

Please note:

• Carrier investigations may require additional processing time.
• Claims involving incorrect shipping information provided by the customer may not qualify for replacement or reimbursement.

13. Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, please:

• Verify the shipping address
• Check nearby areas around the delivery location
• Contact household members or neighbors
• Reach out to the carrier directly

Packages marked as “Delivered” by the carrier are considered successfully delivered unless evidence suggests otherwise.

Fkeeper is not responsible for theft or loss occurring after confirmed delivery.

14. Refused or Undeliverable Packages

Packages may be returned to sender if:

• The delivery address is invalid
• Delivery is repeatedly unsuccessful
• The recipient refuses delivery
• The package remains unclaimed

If a package is returned to Fkeeper due to customer-related delivery issues, additional shipping charges may apply for reshipment.

Original shipping charges are generally non-refundable.

15. International Shipping

For eligible international orders:

• Transit times may vary by destination
• Customs inspections may extend delivery timelines
• Import duties and taxes may apply

Customers are responsible for complying with local import regulations and paying any applicable customs fees required by their country.

Fkeeper is not responsible for delays caused by customs clearance procedures.

16. Multiple Item Orders

Orders containing multiple products may occasionally ship separately depending on:

• Product availability
• Warehouse location
• Packaging requirements
• Carrier limitations

If your order is shipped in multiple packages:

• Separate tracking numbers may be issued
• Items may arrive on different dates

No additional shipping fee will be charged for split shipments unless otherwise stated.

17. Shipping Restrictions

Certain products or destinations may have shipping limitations based on:

• Carrier regulations
• Import restrictions
• Delivery accessibility
• Local legal requirements

Fkeeper reserves the right to cancel or refuse shipments that cannot be fulfilled safely or legally.

If this occurs, customers will be notified promptly and refunded where applicable.

18. Order Verification and Fraud Prevention

To protect customers and maintain transaction security, some orders may require additional verification before shipment.

Verification procedures may include:

• Billing information confirmation
• Payment authorization checks
• Identity verification requests

Orders flagged for review may experience minor processing delays.

Fkeeper reserves the right to cancel orders suspected of fraudulent activity.

19. Shipping During Peak Seasons

During high-volume shopping periods such as:

• Holidays
• Promotional events
• Seasonal launches
• Major sales periods

Shipping carriers may experience delays beyond normal delivery estimates.

Customers are encouraged to place orders early during peak seasons to minimize potential disruptions.

20. Customer Support

If you have any questions regarding shipping, tracking, or delivery status, our customer support team is available to assist you.

Contact Information

Store Name: Fkeeper
Email: support@fkeeper.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond to customer inquiries as quickly as possible during normal business hours.

21. Policy Updates

Fkeeper reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to our website. Customers are encouraged to review this page periodically for the latest shipping information and procedures.

Continued use of our website following policy updates constitutes acceptance of the revised terms.

22. Final Notes

Fkeeper is committed to providing a transparent and dependable shopping experience for customers purchasing dresses, handbags, shoes, and fashion accessories through our online store.

We appreciate your trust and remain dedicated to delivering orders efficiently, securely, and professionally through our shipping partners USPS, UPS, and FedEx.

For any additional questions related to shipping or delivery, please contact our support team at support@fkeeper.com.