Return & Refund Policy

Last Updated: May 7, 2025

Welcome to Fkeeper. Customer satisfaction is important to us, and we strive to provide a reliable and transparent shopping experience for all purchases made through Fkeeper.

This Return & Refund Policy explains the conditions, timelines, procedures, and eligibility requirements for returns, refunds, exchanges, damaged products, and other post-purchase concerns related to orders placed with Fkeeper.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Overview

Fkeeper offers fashion products including dresses, handbags, shoes, and related accessories. We understand that there may be situations where a product does not meet expectations or arrives with an issue requiring assistance.

To ensure fairness and clarity for both customers and our store, all return and refund requests are handled according to the terms described below.

2. Return Eligibility

Customers may request a return within 60 days from the date of delivery.

To qualify for a return, items must meet the following conditions:

• The item must be unused or only minimally handled
• The product must be in its original condition
• All original tags, packaging, accessories, and inserts must be included
• The item must not show signs of excessive wear, damage, washing, alteration, or misuse
• The return request must be submitted within the approved return window

We reserve the right to reject returns that do not meet these eligibility requirements.

3. Return Window

The return period begins on the date the tracking information confirms delivery to the customer.

4. Items Eligible for Return

The following products may generally be returned if they meet the eligibility conditions outlined in this policy:

• Dresses
• Handbags
• Shoes
• Fashion accessories
• Eligible promotional items
• Defective or damaged merchandise

All returned products are subject to inspection upon arrival.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or operational reasons.

Examples may include:

• Final sale items
• Gift cards
• Personalized or custom-made products
• Worn or damaged items caused by customer use
• Items missing original packaging or tags
• Products returned beyond the 60-day return period

If an item is marked as non-returnable at the time of purchase, that designation will apply.

6. Return Shipping Fees

Fkeeper currently provides returns with no return fees for eligible approved returns.

Customers will not be charged:

• Restocking fees
• Processing fees
• Hidden administrative fees

However, returns that do not comply with this policy may be rejected.

7. How to Request a Return

To initiate a return request, customers should contact our support team with the required order information.

Required Information

Please include:

• Full name
• Order number
• Email address used for the purchase
• Reason for return
• Photos (if item is damaged, incorrect, or defective)

Contact Information

Store Name: Fkeeper
Email: support@fkeeper.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our support team will review the request and provide further instructions if the return is approved.

8. Return Approval Process

Once a return request is submitted:

1. Our team reviews the request
2. Eligibility is verified
3. Return instructions are provided
4. The item is returned and inspected
5. Refund approval is finalized

Fkeeper reserves the right to:

• Request additional information
• Request product photos
• Deny returns that violate policy terms

Returns sent without prior authorization may experience delays or rejection.

9. Refund Process

Once the returned item is received and inspected, refunds are processed according to the conditions outlined below.

Refund Timeline

Refunds are issued to the original payment method used during checkout.

Depending on the customer’s financial institution or payment provider, posting times may vary after the refund has been issued.

10. Partial Refunds

In certain situations, partial refunds may be issued instead of full refunds.

Examples include:

• Items returned with missing components
• Products showing signs of use
• Incomplete returns
• Damaged packaging caused after delivery
• Returns missing original tags or accessories

The refund amount will be determined after inspection of the returned product.

11. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect
• Missing components

Please contact us promptly after delivery.

Customers should provide:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Our team will evaluate the situation and determine the appropriate resolution, which may include:

• Replacement
• Refund
• Store credit
• Other corrective action

12. Exchange Requests

At this time, direct exchanges may be limited depending on product availability.

If you wish to exchange an item for a different:

• Size
• Color
• Style
• Product variation

Please contact our support team for assistance.

In some cases, customers may be advised to:

1. Return the original item
2. Place a new order separately

13. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order enters fulfillment or has been shipped, cancellation may no longer be possible.

To request a cancellation, contact:

• support@fkeeper.com

If the cancellation is approved before shipment, a full refund will be issued.

14. Late or Missing Refunds

If you have not received your refund within the estimated processing period, please:

1. Check your bank account again
2. Contact your payment provider
3. Contact your credit card company
4. Allow additional posting time

Financial institutions sometimes require extra processing time before refunds appear officially.

If you still have not received your refund after completing these steps, contact our support team for further assistance.

15. Refused or Unauthorized Returns

Returns may be refused if:

• The return request was never approved
• The item is returned outside the 60-day window
• The product shows excessive wear or damage
• Required components are missing
• The return violates store policy

Unauthorized returns may be:

• Rejected
• Returned to sender
• Subject to additional shipping costs

16. Fraud Prevention

To maintain a secure shopping environment, Fkeeper reserves the right to investigate:

• Excessive return activity
• Suspicious claims
• Abusive refund behavior
• Fraudulent transactions

Refunds may be delayed or denied if fraudulent activity is suspected.

17. International Returns

For international orders:

• Return transit times may vary
• Customs processing may cause delays
• Customers remain responsible for complying with local regulations

Fkeeper is not responsible for customs-related delays affecting returned packages.

18. Returned Packages Lost in Transit

If a return package becomes lost during transit, customers may be asked to provide:

• Shipping confirmation
• Tracking information
• Proof of return shipment

Resolution options may depend on the carrier investigation outcome.

19. Policy Changes

Fkeeper reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting to our website.

Customers are encouraged to review this page periodically for updates.

20. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Fkeeper Customer Support

Email: support@fkeeper.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: Fkeeper

Our team is committed to assisting customers professionally and efficiently throughout the return and refund process.